Privacy Policy

1. Information We Collect

Information you provide

• Account information: name and email address when you register.
• Order information: billing details and purchase history when you buy a Plan.

Information collected automatically

• Usage data: pages visited, time on site, browser type, device type, and referring URL.
• Cookies: session cookies for authentication and analytics cookies for understanding site usage.

2. How We Use Your Information

• Process and deliver your Plan purchases.
• Manage your account and provide customer support.
• Send transactional emails (order confirmations, download links).
• Analyze site usage to improve our products and experience.
• Prevent fraud and maintain the security of our platform.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Payment Processing

Payments are processed by our third-party payment processor (Square). We do not store credit card numbers, CVVs, or other sensitive payment credentials on our servers. Please review Square's privacy policy for information on how they handle payment data.

4. Cookies

We use cookies to maintain your session when logged in and to understand how visitors use our site. You can disable cookies in your browser settings, but some features (such as staying logged in) may not work properly.

• Essential cookies: required for authentication and site functionality.
• Analytics cookies: Google Analytics to understand traffic patterns and improve the site.

5. Data Security

We use industry-standard security measures to protect your personal information, including HTTPS encryption for all data in transit and secure storage for data at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account and order information for as long as your account is active or as needed to provide you access to your purchased Plans. If you request account deletion, we will remove your personal information within 30 days, except where we are required to retain records for legal or accounting purposes.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and personal data (subject to legal retention requirements).
• Opt out of analytics tracking.

To exercise any of these rights, contact us at team@houseandtimber.com.

8. Third-Party Services

We use the following third-party services:

• Square: payment processing.
• Google Analytics: site usage analytics.

Each service has its own privacy policy governing how they handle data.

9. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. Continued use of the site after changes constitutes acceptance.

11. Contact

For privacy-related questions or requests, contact us at team@houseandtimber.com.